Here’s What You Need To Do When Your Customer Won’t Pay For Services

As a Dispute Resolution Attorney, I’ve occasionally consulted with business owners in Raleigh dealing with a customer who is unwilling to pay you for the services that were provided to them.

As a Dispute Resolution Attorney, I’ve occasionally consulted with business owners in Raleigh dealing with a customer who is unwilling to pay you for the services that were provided to them.

When a customer does not pay you for services you have rendered, there are steps that you can take to seek payment from the customer.

First Steps

It is likely that you have asked the customer payment multiple times, but you should try one last time to reach out to the customer and make sure that they are refusing to submit payment to you. You could call the customer, go see them in person, or resend the invoice to the customer. This communication gives the customer one last chance to pay. You can also treat this final communication as a way to warn the customer of what is to come if they do not pay. Don’t be rude or threatening. Instead simply be factual about the situation and remain calm.

Get A Collection Agency To Collect on the Debt

If the customer does not pay on their own volition, you can seek the assistance of a collection agency to collect the payment you are owed. Debt collection companies specialize in collecting overdue debts and recovering payment. These agencies employ highly-trained debt collectors who use tried-and-true techniques to get results and recover overdue payments.

You should carefully research prospective collection agencies before you choose one to hire. Some collection agencies have a bad reputation for using illegal or unscrupulous tactics, such as harassment or threats, to recover payment on behalf of their client. Hiring a collection agency with a bad reputation can reflect poorly on you and your business. A good collection agency will have a strong reputation for effectively recovering overdue payments for their clients, will be familiar with your particular line of work, and will be professional when it comes to recovering payment from the customer.

File A Lawsuit

If the amount owed to you by the customer is too small to warrant hiring an attorney, you can consider filing a claim in small claims court. Small claims court is a special court that focuses particularly on lawsuits for claims that are small in value. In Wake County, the amount in dispute must be $10,000 or less in order to eligible to be heard in small claims court. When suing in small claims court, you are required to sue in the county where the defendant resides.

If the debt that you are owed by the customer is large enough, hiring a Civil Litigation Attorney to represent you in court is likely your best option for reclaiming the funds owed to you.

Contact An Experienced North Raleigh Business Attorney

When a customer will not pay you for the services that you have rendered, contact a Raleigh Business Attorney with over 20 years of experience for help with your case.

North Raleigh Law is located in Raleigh, North Carolina, and serves clients throughout the Triangle Area in Wake County, Durham County, Orange County, Chatham County, Vance County and Franklin County, including Raleigh, Durham, Chapel Hill, Zebulon, Wake Forest, Fuquay, Cary, Clayton, Henderson, Oxford, Pittsboro, Apex and Holly Springs.